Designing Industrial Product-Service System (PSS) Pilot Projects in Manufacturing Companies: A Proposed Process for Product and Customer Selection

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: David Sarancic, Daniela C. A. Pigosso, Tim C. Mcaloone
Series: DESIGN
Institution: Technical University of Denmark, Denmark
Section: Design for Sustainability
Page(s): 1119-1128
DOI number:
ISSN: 2732-527X (Online)


This paper proposes an approach for capital goods manufacturers to design Product-Service System (PSS) pilot projects by selecting appropriate products and customers. The authors conducted a single-case empirical study as a part of an ongoing action research project to maximise the learnings from a pilot project while minimising expenditure in extensive trial and error PSS solution testing. Two sets of criteria were elicited for product and customer selection, respectively, followed by a description of the ideal product and customer attributes for each of the three most common PSS archetypes.

Keywords: product-service systems (PSS), circular economy, empirical studies, customer selection, product selection

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