Visualization of Knowledge Maturity for Product-Service Development
Year: 2011
Editor: Chakrabarti, A.
Author: Johansson,Christian; Ericson,Åsa
Section: Design, Knowledge, and Product Life Cycle Management
Page(s): 312-319
Abstract
An extension towards a service perspective in manufacturing firms challenge the established knowledge base of products, making it necessary to assess the team’s competences in light of a broader view of knowledge.In this paper, the knowledge maturity scales are presented as a method for teams’ to visualize such wider view. Thus, the team can assess which areas that are and are not covered, as well as estimate the state of the current knowledge. The scales have emerged in an industry-academic research project, but needs to be further improved to fit into a service perspective for manufacturing firms. The purpose in this paper is to present the scales, the reasoning that was used to design them and to discuss the necessary improvements of them.
Keywords: Knowledge management, Knowledge maturity, Stage-Gate process, Decision making, Product-Service System, PSS.