Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Carl Nils Konrad Toller, Christian Johansson, Marco Bertoni
Series: DESIGN
Institution: Blekinge Institute of Technology, Sweden
Section: Design Support Tools and Methods
Page(s): 623-632
DOI number:
ISSN: 2732-527X (Online)


The design process aims to maximize the value in the end solution. For traditional manufacturing firms pursuing a servitization strategy, non-functional requirements become more important compared to before. Therefore, this paper investigates issues in capturing and utilizing non-functional requirements for value creation in a servitizing firm. A single case study was conducted, which resulted in six issues across the design process. It was evident from the research that the firm requires new support to enable a better inclusion of non-functional requirements in the design process.

Keywords: product-service systems (PSS), requirements management, case study, value-driven design

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