Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Martin Schneider, Talea Hellweg, J
Series: DESIGN
Institution: Paderborn University, Germany
Section: Design Information and Knowledge
Page(s): 791-800
DOI number:
ISSN: 2732-527X (Online)


This paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation.

Keywords: human-centred design, industry 4.0, performance indicators, digital maturity

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