Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Tomohiko Sakao, Abhijna Neramballi, Johannes Matschewsky
Series: DESIGN
Institution: Link
Section: Systems Engineering and Design
Page(s): 1955-1964
DOI number: https://doi.org/10.1017/pds.2022.198
ISSN: 2732-527X (Online)

Abstract

This article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.

Keywords: product-service systems (PSS), knowledge management, concurrent engineering (CE), design management, design methods